CUSTOMER SERVICE TRAINING

CUSTOMER SERVICE TRAINING BY SCHOLARS MOJO

A good customer experience motivates most customers to buy more, stay longer, and refer friends or associates. It is said that a company may spend five times more to get a new customer than retain one . So, yes, customer experience is not only important but it can also provide a significant competitive advantage over other competitors. This training , will create awareness and understanding of the critical importance of consistently providing exceptional service to the customers you serve.

CUSTOMER SERVICE TRAINING
WHO SHOULD ATTEND THE CUSTOMER SERVICE TRAINING BY SCHOLARS MOJO?

Any professional on the front line of customer service, whether face to face or over the phone must attend this training program by Scholars Mojo- India’s Best Career Counselling Firm

WHAT THIS CUSTOMER SERVICE TRAINING BY SCHOLARS MOJO COVERS?

Professionals taking part in this training program will learn to:

  • Discuss the elements of an exceptional service experience
  • Define the concept of “moment of truth” as it relates to customer expectations and the customer experience
  • Explain the benefits of exceptional service as it relates to the business, the employee, and the customer
  • Understand what customer service means in relation to internal and external customers
  • Master ways to develop and maintain a positive, customer-focused attitude
  • Learn techniques for developing good will through in-person customer service
  • Master skills for dealing with difficult customers
  • Acquire tools for handling difficult customers
  • Understand when to escalate

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