A good customer experience motivates most customers to buy more, stay longer, and refer friends or associates. It is said that a company may spend five times more to get a new customer than retain one . So, yes, customer experience is not only important but it can also provide a significant competitive advantage over other competitors. This training , will create awareness and understanding of the critical importance of consistently providing exceptional service to the customers you serve.
Any professional on the front line of customer service, whether face to face or over the phone must attend this training program by Scholars Mojo- India’s Best Career Counselling Firm
Professionals taking part in this training program will learn to: